SHIPPING & RETURNS
In India, Nefarious serves to selected cities. Please check if we deliver to your pin code on the shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
We also provide international delivery to the following countries:
NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
SHIPPING & HANDLING CHARGES:
Domestic Order: We provide free shipping within India.
International Order: In case of an order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Custom Clearance: All shipments exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination, and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in the Open/Tampered condition. You will find the package sealed with a label saying Opened for Customs.
Shipping Partner: Our domestic logistic partner is Ship rocket and their shipping affiliates and partners.
NOTE: In the case of International order, the customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.
TIME TO DELIVER:
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.
Delivery Time for Domestic Orders
The product is delivered within 5-7 working days in India from the day of the order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE: Recipient needs to produce any of the following government-issued photo identity proof for receiving the delivery:
a) Pan card
b) Driving License
d) Voter identification card
e) Postal identification Card (Aadhar)
Delivery Time for International Orders
The product is delivered within 7-21 working days outside India from the day of the order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE: Recipient needs to produce a passport or driving license for receiving the delivery.
For any customer assistance, write to
Transit Insurance: All goods will be fully insured by Amsi Health & Wellness Pvt. Ltd. until they reach you, so your purchase is 100% safe.
RETURNS & EXCHANGE POLICY
Nefarious is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.
NOTE: In the case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product by writing to us on firstname.lastname@example.org. For the refund on the returned defective product please check the section on Refund below.
7- DAYS RETURN POLICY FOR DOMESTIC ORDERS ONLY
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
Domestic Order: Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.
HOW TO INITIATE THE REFUND PROCESS?
1. Customers should write to Nefarious customer support email@example.com 7 days from the receipt of the product.
2. Customers should not return the product before receiving a confirmation mail from Nefarious about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice into the package for the return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product. The refund shall only be initiated once we have received the shipment back at our office from our courier partners.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use).
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse / designated office of Nefarious Perfumes.
In case of domestic order (where the product is shipped within India) 100% refund will be made.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Nefarious.
In case of COD (Cash on delivery i.e. when the customer pays in cash once the product is received), the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice:
If the customer provides a canceled cheque with the returned product then the refund can be made within 7-15 working days & the amount will be refunded directly into the customer’s account through online transfer as NEFT.
If the customer doesn’t provide any canceled cheque in the name of the customer as provided at the time of booking, then the amount will be refunded through cheque that will be sent by courier at the address provided by the customer at the time of registering/placing the order. It may take up to 30 working days.
For international orders, currently, we do not provide for refund policy. Although, Nefarious will refund the amount to the customer only under the following two circumstances and at the sole discretion of Nefarious Perfumes:
1. We will accept the return of only the defective products and then subsequently provide for the refund. However, the refund process will be initiated only post-inspection, and after we get a go-ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Nefarious like shipment expenses both to and fro, customs paid, and any other charges.
We regret to inform you that the exchange of products is not possible for the products bought from our website or mall stores.